Blog - AI & Machine Learning

In an era of instant gratification, customer service is undergoing a transformative shift. Businesses are taking note of the rising importance of AI agents for customer service, also known as intelligent virtual agents/assistants (IVAs). These are software programs that autonomously handle customer inquiries in a human-like manner.

AI agents are autonomous software programs that use artificial intelligence to execute tasks with the minimal input of humans. In marketing, these agents have turned into tireless virtual team members who act on behalf of marketers to achieve goals (e.g. generate leads or personalize campaigns) rather than just output answers when asked.

Building a new AI model from scratch can be very costly in data and time. Instead, one of the top trends of 2025 is to fine-tune an LLM. This way, a general model can become, say, an expert customer service agent or a legal advisor by learning from domain examples.

Artificial intelligence (AI) is rapidly transforming how organizations deliver training and development. AI-powered learning experience platforms (LXPs) — advanced successors of traditional Learning Management Systems — are becoming essential for companies to personalize learning at scale and boost workforce skills. 

The real estate industry is rapidly evolving, with smart technologies transforming how people buy, sell, and manage properties. AI agents in real estate make ordinary activities easier and uncover insights that were once impossible to find. They help teams work faster and make better calls, without the usual complexity.

Imagine having a whole team of specialists at your disposal, each an expert in a different field, and a smart coordinator who directs questions to the right expert. That’s essentially the idea behind Mixture-of-Experts (MoE) architecture in AI. In traditional large language models (LLMs), one giant model handles everything, which means using all its billions […]

The era of universal shopping experiences is gone. Today, retail and ecommerce businesses are under the strong impact of artificial intelligence. The way people interact with products (both shopping online or visiting a store) has changed for life. AI agents in retail and ecommerce are powering some of the most impressive shifts in the industry.

Healthcare is under pressure. Costs are rising, medical staff are stretched thin, and patient expectations continue to grow. To meet these challenges, many healthcare providers are turning to digital solutions, and AI agents are quickly becoming one of the most impactful tools in their toolbox.

AI models are getting more powerful but also more demanding. Running a large language model (LLM) today often means dealing with high costs, long response times, and the need for serious computing power. For many companies, especially those looking to scale AI across operations, this is becoming a roadblock. Mamba LLM architecture offers a way […]