Custom Loyalty Program App and Ecommerce Stabilization for OneTeaspoon

Challenge

When OneTeaspoon approached SaM Solutions, their fast-growing Shopify store was reaching the limits of its existing setup. Over time, various incompatible third-party integrations had been introduced, resulting in:

• Inventory desynchronization across systems.
• Incorrect or inconsistent order statuses and refund handling.
• Unpredictable syncing behavior.
• Unstable data flow between Shopify and external services.
• High operational overhead due to daily manual corrections.

A major issue was the store’s architectural dependency on external inventory systems. Instead of using Shopify’s native inventory management, the setup relied on:

• SKU Labs as the primary inventory source.
• Syncing between Shopify → SKU Labs → Shopify via DataJet and custom scripts.
• Multiple external integrations, including Global-E for international checkout.

This architecture created errors in fulfillment, refund processing, order routing, and inventory accuracy.

Additionally, OneTeaspoon required a custom loyalty program. No available third-party apps supported their complex requirements:

• Multi-currency loyalty balances
• Global-E compatibility
• Delayed reward logic tied to order fulfillment, not order creation
• Automatic prevention of reward generation for refunded orders
• Staff-user exclusion rules
• Flexible business logic tailored to their brand

Solution

SaM Solutions acted as OneTeaspoon’s dedicated ecommerce engineering partner, leading a complete cleanup and redevelopment of core systems.

1. Technical audit and architecture stabilization

We conducted a full audit of the store’s backend, third-party integrations, data flows, and inventory logic. Corrective actions included:

• Resolving SKU conflicts and mismatched stock quantities
• Fixing Global-E and SKU Labs configurations
• Removing redundant logic in DataJet
• Redesigning stock-flow mechanisms to prevent sync loops
• Improving order state transitions to eliminate duplicated or stuck orders

The result was a significantly more stable and predictable ecommerce environment.

2. Custom loyalty program app

Due to the limitations of existing solutions, SaM Solutions designed a custom Shopify app supporting complex business rules and global operations.

Key admin features

• Adjustable reward percentage
• Expiration timing
• Excluded user groups (e.g., Staff with a tag)
• Test mode for safe internal QA
• Program On/Off switching
• Logs and activity tracking
• Multi-currency support

Underlying logic

The initial implementation used auto-generated promo codes per order, but the mechanism proved unreliable due to:

• Global-E delays in fulfillment
• Frequent partial and full refunds
• Asynchronous order adjustments

After Shopify released multi-currency Store Credits, SaM Solutions rebuilt the app’s core logic:

• Migrated from promo codes to Store Credits
• Credits are issued only upon fulfillment
• Automated refund-based credit adjustments
• Durable, scalable architecture compatible with Global-E

This system increased repeat purchases and customer engagement.

3. Additional improvements

SEO enhancements

SaM Solutions improved metadata logic, resolved indexing issues, and optimized the site’s technical SEO structure.

PLP refactoring

The previous PLP depended heavily on client-side JavaScript from the Boost App. SaM Solutions rebuilt the PLP with Shopify’s native server-side rendering to improve:

• Performance
• Filtering reliability
• SEO visibility
• Mobile load time

PDP improvements

Enhancements included:

• Color grouping
• Improved variant selection
• Cleaner option structure
• General UX improvements

Success

The partnership between SaM Solutions and OneTeaspoon resulted in measurable improvements across ecommerce stability, operations, and customer experience:

• Inventory stability: Eliminated sync conflicts between Shopify, SKU Labs, and Global-E.
• Operational efficiency: Reduced manual corrections for orders, refunds, and stock updates.
• Customer experience: Faster, more accurate order processing.
• Performance improvements: Faster PLP and PDP load times increased engagement and conversion.
• Repeat purchases: The custom loyalty system drove higher return-customer activity.
• SEO uplift: Improved index health and organic visibility.

OneTeaspoon now operates a far more reliable, scalable, and conversion-optimized Shopify store supported by a custom loyalty system built for international growth.