QA Services for PAYBACK, the Largest Client Bonus Program in Europe

LPS engaged SaM Solutions as a software development partner to help enhance their customer loyalty system and extend its functionality.

As the platform evolved, more functionality had to be tested: redemption models, promotional settings, discounts, gifts, configuration options, and other loyalty program mechanics. The system also served different business domains, which made testing more complex and increased the need for structured QA processes.

Loyalty Partner Solutions required a reliable QA partner who could support continuous development, reduce the risk of defects, improve regression coverage, and help keep the platform stable for both loyalty program partners and end users.

SaM Solutions involved a team of experienced QA engineers to support the platform’s long-term development and quality assurance. Our specialists worked closely with the development team and helped establish an efficient testing process aligned with the product’s growing complexity.

During the first nine years of cooperation, the team processed more than 15,000 issues. Every test prepared by QA engineers went through a critical review based on the four-eyes principle. This helped improve the quality of test cases and, in turn, strengthened the overall quality of the product.

To make testing faster and more efficient, SaM Solutions used Tricentis Tosca Testsuite for test management, test data management, and test automation. Depending on the functional module, 50% to 100% of manual test cases were automated.

The team also introduced regular regression testing to ensure that new changes did not affect existing functionality. Over time, the regression test base grew to more than 4,000 tests, providing broad coverage for the platform’s key features and business scenarios

SaM Solutions helped Loyalty Partner Solutions maintain reliable product quality throughout years of continuous platform development.

The established software QA process improved test coverage, increased testing efficiency, and supported faster verification of new and existing functionality. Test automation reduced manual effort across many functional modules, while regular regression testing helped detect issues early and protect the stability of the system.

As a result, Loyalty Partner Solutions received consistent QA support for a complex loyalty management platform used in one of Europe’s largest bonus programs. The cooperation helped ensure smoother releases, fewer quality risks, and a more stable experience for PAYBACK partners and end users.