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Enhanced Order and Inventory Management for Fluent Commerce

SaM Solutions partnered with Fluent Commerce to enhance its global Order Management System, delivering real-time inventory visibility, B2B/B2C support, workflow optimization, and a modernized UI/UX to boost scalability and performance for global retailers.
Enhanced Order and Inventory Management for Fluent Commerce
01

Challenge

Fluent Commerce
Customer profile

Fluent Commerce is a leading provider of a global Order Management System (OMS), Fluent Order Management, that enables multinational retailers and brands such as Sephora, PUMA, and Prada Group to optimize order fulfillment across multiple sales channels.

The platform supports seamless order processing, real-time inventory visibility, and improved operational efficiency.

Customer region
Australia
Engagement
2021 - ongoing
Industry
Retail and Ecommerce
Sector
B2B, B2C

As Fluent Commerce expanded its global presence, the company needed to enhance platform scalability, optimize inventory management, and support its customers’ diverse ecommerce sales models.

To address these challenges, the company needed to enhance Fluent Order Management to support seamlessly handling both B2B and B2C operations while improving overall platform experience and performance. Rolling out new capabilities on an accelerated timeline became a critical priority.

02

Solution

Services

Front-end development
Back-end development
API development
UI/UX enhancement
Integrations

Fluent Commerce partnered with SaM Solutions as a reliable development partner to support the delivery of new platform features and performance improvements.

SaM Solutions’ team works closely with Fluent’s product and engineering teams, contributing not only to the development process but also to shaping the implementation details of business features. SaM Solutions’ experts also suggest creative solutions to complex problems, helping Fluent Commerce deliver enhanced functionalities to the market faster.

SaM Solutions’ deep understanding of the commerce industry contributed to the design of new functionalities that empowered Fluent Commerce to be recognized as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.

Key contributions

B2B and B2C sales support
Real-time inventory management
Advanced system monitoring & diagnostics
Multi-parcel shipment processing
Enhanced UI/UX for intuitive platform navigation
Notification hub for real-time alerts
Profile-based sourcing mechanism
Seamless integration of third-party payment solutions (e.g., Adyen)
Workflow visualization using ReactFlow

These improvements strengthened platform flexibility and usability, ensuring Fluent Commerce continues to deliver a robust and scalable solution for global retailers. The ongoing partnership with SaM Solutions drives continuous innovation and system enhancements.

Solution

03

Success

SaM Solutions successfully enhanced the Fluent Commerce platform, improving scalability, order processing, and inventory management. Additionally, the solution introduced multiple system optimizations, strengthening real-time monitoring and operational efficiency.

The collaboration enabled Fluent Commerce to expand its B2B and B2C capabilities, optimize multi-parcel shipping, and enhance UI/UX for a better customer experience. These improvements helped Fluent gain and maintain its market leader position.

The ongoing partnership between SaM Solutions and Fluent Commerce continues to drive innovation, ensuring the platform remains a market-leading solution for global order and inventory management.

Graham Jackson

SaM Solutions has proven to be a knowledgeable, proactive, and reliable development partner. Their team seamlessly integrated with Fluent Commerce, working collaboratively at every level. SaM’s expertise not only accelerated the development process but also played a key role in shaping and enhancing critical features that have been vital to our platform’s success. Their contributions allowed us to bring new functionalities to market faster, driving the continued growth and innovation of our solution. We look forward to further strengthening our partnership and achieving even greater success together.

Graham Jackson, CEO at Fluent Commerce
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04

Technologies

Back end

Java 8+, Spring Boot, Spring Data, Hibernate, GraphQL-Java, Maven

Front end
Databases
Infrastructure
Data & API
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2

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4

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