They are advisory services that help organizations plan, select, design, integrate, migrate, implement, and improve SAP CX solutions. The scope can range from a short platform audit to a complete transformation roadmap covering commerce, sales, service, engagement, and customer data.
SAP Customer Experience (CX) consulting
SaM Solutions’ SAP Customer Experience consultants help you select the right capabilities, shape the architecture, prepare integrations, and build a roadmap tied to measurable business goals. Our consulting scope centers on SAP Commerce Cloud and the technologies required to make it work effectively within your landscape.
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Why do you need SAP CX consultation?
See the whole customer journey
A slow checkout may look like a storefront issue, while the actual cause sits in pricing, inventory, identity management, or fulfillment. We examine the journey end-to-end and uncover the process gaps behind visible symptoms.
Choose only what creates value
SAP Commerce Cloud rarely operates in isolation. We help you determine which commerce capabilities should be implemented, customized, integrated, or postponed while considering the surrounding ERP, CRM, product data, order management, identity, and customer engagement systems.
Lower implementation risk
Early architectural decisions affect cost, performance, flexibility, and maintenance for years. An SAP CX consultant can identify integration bottlenecks, data-quality problems, and unrealistic requirements before they become expensive delivery issues.
Our SAP CX consulting services
Our SAP CX consulting services focus on SAP Commerce Cloud, our core area of expertise and continuous investment. We support businesses throughout the entire Commerce Cloud lifecycle, from strategy and architecture to migration, implementation, optimization, and post-launch support.
CX strategy and roadmap
We define the target experience, business priorities, success metrics, delivery stages, and investment logic. The result of our SAP Customer Experience consulting is a practical roadmap rather than an open-ended transformation program.
SAP Commerce Cloud assessment
Our SAP CX consultants review your architecture, custom code, storefront, integrations, data flows, performance, security, deployment processes, and technical debt. You receive a clear view of what works, what creates risk, and what should change first.
Solution architecture
We design and consult on scalable SAP Commerce Cloud architectures for B2B, B2C, and B2B2C scenarios. This includes storefront architecture, platform extensions, data ownership, integration patterns, deployment models, etc.
B2B and B2C commerce consulting
Our specialists advise on B2B, B2C, and B2B2C commerce, composable storefronts, complex catalogs, pricing, promotions, checkout, subscriptions, self-service portals, search, and omnichannel fulfillment.
Integration and data consulting
We design reliable connections between SAP Commerce Cloud and SAP S/4HANA, ERP, CRM, PIM, WMS, OMS, payment services, identity platforms, tax systems, and other business applications. Clear data ownership and synchronization rules keep commerce channels working with consistent information.
Migration and implementation advisory
Whether you are replacing a legacy commerce platform, moving to SAP Commerce Cloud, or upgrading an older implementation, we prepare the migration approach, dependency map, delivery scope, rollout plan, and quality criteria.
Bring clarity to your SAP CX initiative and turn scattered requirements into a focused business and technology plan.
Why choose SaM Solutions
Established SAP Commerce Cloud practice
SaM Solutions has been working with SAP Commerce Cloud since 2013. Our practice includes 80+ experts, more than 30 certified specialists, and experience from 40+ go-live projects.
Recognized SAP expertise
As an SAP Silver Partner, we combine platform knowledge with hands-on delivery experience. Our R&D team also created the Auction Module and the Import and Export module available on the SAP Store.
Business and engineering in one conversation
We consider revenue, customer effort, internal workflows, and adoption alongside APIs, data models, deployment, and performance. That balance keeps recommendations ambitious but buildable.
Flexible international cooperation
With delivery locations across Europe and the United States, we support global programs, distributed teams, and projects that require close communication across regions.
FAQ
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Contact us
Prefer a more personal approach? Email us — we’ll get back to you shortly. Share your ideas or requirements, and we’ll help you refine them.
What happens next?
1
Shortly after receiving your request, one of our experts will contact you to discuss and clarify your business needs.
2
If needed, we’ll sign an NDA to ensure maximum confidentiality.
3
Your dedicated Account Manager will prepare a detailed project proposal, which may cover cost estimates, timelines, team CVs, and other relevant details.
4
Once approved, your project team can begin work within ten business days.